This is the segment of our hospital responsible for answering various phone calls. They are trained to answer all enquiries from patients internally (via our intercoms) and office telephone landlines (externally).

They have interpersonal contacts/rapport with the patients and in turn give feedback to the department in context in due time for prompt actions.

Corporately clad in a uniform peculiar to their department, the staff in this department warmly welcome both patients and visitors to the hospital, guiding them on the hospital services, doctors on duty, admission processes and so forth.

Since patients are the reason for their existence in our hospital, our customer service staffs are courteous and patient-friendly as they respond to all questions promptly and responsibly.

Good relationship is our bond with our internal publics: our specialist doctors, our laboratory scientists, our staff nurses, our pharmacists, our customer service executives, our domestic staff and of course, our administrative team.

Our relationship is the tie between our external publics and us i.e. our health maintenance organizations, corporate establishments, family and individuals have all constituted such ties.

This is our relationship. At Isalu Hospitals Limited, we value our relationship with all the stakeholders as this is the basis of our existence. Therefore, our relationship makes us grow in human resources and infrastructural development because we serve humanity.

Enabling environmen, Ambience, Hygiene, Serenity, Quality Medicare, Follow up on patients even after they are being discharged: phone calls, visits and healing text messages. Getting patients' feedback on our care and performance form the basis of our social responsibility in the healthcare sector.

These variables rapidly develop our business. Through extensive research into the minds of our patients, we have come to the realization that patients look beyond coming to the hospital and being attended to in a casual way. They need cordial relationship; they long for good meals, timely attention and recognition.

They need healing words from all the contact points of our hospital right from our security through the customer service, nursing, laboratory, pharmacy etc. to the consulting room.

Through all these pointers, we, at Isalu Hospitals Limited, have been able to manage the desired relationship with our patients at all times. And this speaks for us.